Since I can't seem to get anyone to understand my frustration at Verizon Wireless... I thought I'd bring it here and see what ya'll can come up with!
My Verizon cell phone is eligible for a renewal/upgrade.
My old phone is starting to really lose reception in our house, so we thought it was time for a new phone.
We found out yesterday that there are no phones that are actual upgrades available to us unless we take on an additional $9.99 a month data plan.
Now here's my issue:
1) We earned a new phone, but can't get anything equal to or better than we have if we're unwilling to purchase a data plan
2) A data plan is only an ala carte addition, NOT part of a regular monthly plan
Doesn't this seem a little skewed?
We earned it
We can't use it unless we add more service to our plan
We can't even upgrade our plan to include data - we have to ADD something EXTRA...